Privacy Policy

Introduction

Welcome to flipsocial.app! We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our services. As a social media platform where users can create, share, and license content, flipsocial.app enables videos and other user-generated content to be publicly visible and accessible to hospitality vendors and other users. By accessing and using flipsocial.app, you agree to the practices described in this policy.

1. Information We Collect

We may collect two types of information from you:

  • Personal Information: This includes data you provide when you sign up, create an account, interact with our site, or communicate with us, such as your name, email address, billing information, and any other details you choose to provide.

  • Non-Personal Information: This includes data collected automatically when you use our site, such as cookies, IP addresses, browser types, device information, and usage statistics.

2. How We Collect Your Information

  • Directly from You: Information you provide when registering for our services, filling out forms, creating content, or communicating with us.

  • Automatically: We collect information through cookies and other tracking technologies to enhance your user experience.

3. How We Use Your Information

Your information is used to:

  • Provide, improve, and maintain our services.

  • Personalise and enhance your user experience.

  • Communicate important updates, promotions, or other relevant content.

  • Analyse usage trends and site performance.

  • Facilitate content licensing by making publicly posted videos visible to hospitality vendors who may browse and license content through our platform.

  • Comply with legal obligations and prevent misuse of our platform.

4. Lawful Basis for Processing Personal Data (GDPR)

We process your personal data based on the following legal bases:

  • Consent: When you provide explicit consent for specific processing activities.

  • Contractual Necessity: To fulfill our contractual obligations to you, such as providing the services you have requested.

  • Legitimate Interests: To improve and protect our services and ensure a safe, compliant platform.

5. Public Information and User Content

As a social media platform, some of your activities on flipsocial.app are publicly accessible:

  • Profile Information: Your username, social handle, and profile details may be visible to other users, including hospitality vendors who browse content on the platform.

  • Content You Share: Any videos, posts, photos, or other media uploaded to the platform will be publicly visible unless specified otherwise. This content can be seen by other users and hospitality vendors who may browse and license it for marketing or other purposes, subject to content licensing agreements.

  • Engagement Information: Likes, shares, comments, and interactions with other users' content will be visible to others on the platform and may also be publicly accessible.

  • Content Licensing: By uploading content, you acknowledge and agree that your videos may be licensed by hospitality vendors through our platform’s licensing marketplace. You will receive compensation as per specific licensing agreements.

6. Sharing Your Information

We do not share your personal information with third parties without your consent, except as necessary to:

  • Provide services through trusted third-party service providers.

  • Facilitate content licensing agreements with hospitality vendors who access and browse public content.

  • Comply with applicable laws or enforce our terms and policies.

  • Respond to valid legal requests by public authorities.

7. Data Transfers

If your data is transferred outside of the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your personal data.

8. Cookies and Tracking Technologies

flipsocial.app uses cookies and similar technologies to track user activity and improve your experience on our site. You may control cookies through your browser settings; however, disabling cookies may affect the functionality of some features.

9. Your Rights (GDPR and CCPA)

Depending on your jurisdiction, you may have the following rights concerning your personal data:

  • Right to Access: Request access to your data.

  • Right to Rectification: Request corrections to inaccurate or incomplete data.

  • Right to Erasure: Request the deletion of your data, subject to certain conditions.

  • Right to Restriction of Processing: Limit how we use your data.

  • Right to Data Portability: Receive a copy of your data in a structured, machine-readable format and transfer it to another service.

  • Right to Object: Object to our processing of your data, especially for direct marketing.

  • Right to Withdraw Consent: Withdraw your consent at any time if processing is based on consent.

  • CCPA Rights for California Residents:

    • Right to Know: Request information about the categories and specific pieces of personal data we collect and how it is used.

    • Right to Delete: Request deletion of your personal data, subject to certain exceptions.

    • Right to Opt-Out: If we sell personal data, you have the right to opt out of the sale.

    • Non-Discrimination: We will not discriminate against you for exercising your rights.

To exercise any of these rights, please contact us at team@flipsocial.app.

10. Minimum Age Requirement

You must be at least 13 years old to use our services. By accessing and using flipsocial.app, you represent and warrant that you are 13 or older. If we discover that we have collected data from a user under the age of 13 without appropriate parental consent, we will take steps to delete such data promptly.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. While we strive for robust data security, no internet-based service is completely secure.

12. Use of Data for Service Improvement and Algorithm Enhancement

We may use your data, including content you create and engagement data, to improve and enhance our services. This includes refining our algorithms and developing personalisation features and recommendations to:

  • Provide more relevant and tailored content and recommendations.

  • Improve the functionality, performance, and safety of the platform.

  • Optimise content licensing and user interactions for a better user experience.

Special Considerations for Minors:
When processing data related to users aged 13-17, we prioritise safeguarding their data. Our algorithms and data processing practices adhere to heightened privacy standards and are designed to minimise risks, limit data exposure, and ensure compliance with applicable child protection regulations.

13. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page, and we may notify you via email or other appropriate means. Your continued use of our services after such updates constitutes your acceptance of the new terms.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Flip
Email: connect@flipsocial.app
Address: 128 City Road, London, EC1V 2NX, United Kingdom